Refund Policy

Payments are handled by Stripe Managed Payments: Sold through Link, LLC, a Stripe affiliate ("Link"), is the merchant of record for every order. Link runs the checkout, takes your payment, issues your receipt and invoice in its own name ("Sold through Link"), and calculates, collects and pays the VAT due. Link is not the seller: the operator named in the Legal notice sells and provides everything you buy here. Your card statement shows LINK.COM*.

To withdraw or ask for a refund, write to us at contact@theivytest.com with your order number, or contact Link support at support.link.com/topics/sold-through-link. A refund is paid by Link to the payment method you used, and the access the purchase gave ends with it.

In addition, Link may refund a purchase within 60 days under its own refund policy (support.link.com/questions/sold-through-link-refunds), for example if you did not receive what you bought, it is significantly not as described, or the payment was not authorised. Where that policy gives you more than these terms, it applies.

If you buy as a consumer in the EU, you normally have 14 days from the purchase to withdraw without giving a reason. To withdraw, tell us at contact@theivytest.com with your order number, or contact Link support (support.link.com/topics/sold-through-link). Any refund is paid by Link to the payment method you used.

Digital content is an exception: if you ask for access to start straight away, expressly agree to it and acknowledge that you then lose the right of withdrawal, the right ends once access begins. Where that consent was not given, your 14 days apply in full.

If a technical problem stops you using what you bought, email us at contact@theivytest.com and we will fix it. If we can't, you are entitled to a refund.

If something does not work as described, tell us. We will bring it into conformity free of charge within a reasonable time. If we can't, or don't, you can ask for a proportionate price reduction or, where the problem is not minor, end the contract and get your money back.

For a purchase you have already made, we will only change the terms or the content for a valid reason, tell you in advance, and never at extra cost to you. If a change materially harms your access to what you bought, you can end the contract within 30 days and receive a refund for the time remaining.

A free university can be claimed 14 days after your friend's purchase, and only while that purchase has not been refunded or reversed.